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Customer Center

 


Service concept:
Customer first, service first
Providing customers with the fastest speed and the most reliable product is our responsibility, but also our commitment to you. We are happy to answer any questions about your products or solutions in time.
 
Service tenet:
We always adhere to the "fast, thoughtful, honest," the purpose of the service. Customers of our products, we have been asked to give a reply within 1 hours. And through regular telephone visits and on-site visits, timely detection and timely solution, to provide customers with a full range of thoughtful service. We are sincere to customers, seeking truth from facts to do products, do service. Customer satisfaction is our pursuit.
 
Sales service:
In the pre sales, our sales staff will provide you with a comprehensive, professional information consulting, to help you understand the development trend of large screen technology, according to your needs to recommend the most suitable large screen products. Strive to give you value for money, things have to be.
The sales staff will provide you with the most suitable large screen display system engineering proposal and quotation according to the engineering features, technical requirements
 
and project budget.
We will also provide you with the necessary technical support of our company's products, such as the model specifications of the equipment, the realization of the control module, the use of notes and so on.
 
Our QC department will test the quality of each product before leaving the factory, and attach the quality assurance of our company to ensure that every product meets the quality
 
standards.
After signing the contract, we will be for different projects, combined with the characteristics of the project, and you work together to develop the corresponding project implementation plan.
We will send specialized technical personnel to the site in strict accordance with the implementation plan and the installation and commissioning work. If it is difficult to schedule the construction according to the special circumstances, shall be in charge of the project to negotiate with you, in obtaining your consent before the construction of the program can be modified.
We operate on site and demonstrate to your staff to help you familiar with the correct use of the product, to avoid improper operation to bring you unnecessary trouble.
Since then, we will provide you with a comprehensive, professional technical training, including the daily maintenance of the equipment and the use of.
The warranty period is one year from the date of acceptance of the equipment. In the warranty period, where the equipment itself quality problems or technical failure caused by equipment damage, we are responsible for the free supply of spare parts and warranty service.
Lifelong maintenance. After the warranty period, if you are willing, we will be responsible for the maintenance of equipment, repair and replacement parts only to charge the cost of material costs.
System equipment parts and components to ensure adequate.
We will provide long-term follow-up maintenance and technical support to the equipment we provide. To ensure the normal operation of the system, we provide a 24 - hour hotline service response.
Once the equipment problems, we promised to work within 2 hours of the telephone response, with the fastest time to the scene, to fight for the shortest time for you to lift the fault.
We will also be a lifetime to provide you with software and hardware and software upgrade services.
Our system equipment and system software, if you are willing, can provide a one-year maintenance.
 

 

Phone:+086-755-27217859  E-mail:897276821@qq.com
Address:Wei Xin Industrial Park,Stone Mountain Industrial Zone,Shiyan,Baoan, Shenzhen,China 粤ICP备15070208号 Technical support
Copyright 2015 All Rights Reserved Shenzhen Fws Technology Co., Ltd.
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